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100 Day Returns!

For ONLINE purchases Only.

 We want you to be totally satisfied & will happily exchange your goods up to 100 DAYS after the purchase date!*

*100 days returns applies to exchanges on goods purchased online only.

*Should you require a refund on your online purchase, your items must be returned within 14 days from the initial date of purchase  

* 100 day returns only applies to items purchased at full price and does not include sale/clearance items - we do not accept discounted items for change of mind return

* Goods will only be accepted for return if they are new, unworn, clean, odour free, unmarked with tags, tickets & hygiene strip attached

* Any postage costs incurred to send your returned goods back to us are paid for by the customer.

* All returns must be sent together with the Carla Swimwear Return/Exchange Form (78kb) (unfortunately your return can not be processed without this form) to the below address:

Carla Swimwear - Online Returns
147 Pacific Highway
Charlestown NSW 2290 AUSTRALIA

* If you have placed an order and have been charged postage, the postage will not be refunded in the event you request an exchange or product refund.

* For all Australian orders Carla Swimwear will post your first exchange to you FREE of charge. Any subsequent exchanges after the first will incur a postage cost of $10.00 to be paid by the customer.

* All international orders will incur a re-postage cost of $AUD20. You will also need to include your credit card details on the Returns Form so we may charge your card for the postage cost.

* All returns will be processed with priority. Please allow 3 business days from when we receive your returned goods for your return to be processed.

For IN-STORE purchases, we are more than happy to exchange your product or offer you a credit note if returned to us within 7 days from the original purchase date with a reciept and in original new condition. Unfortunatly we do not offer refunds for change of mind or if you have purchased the incorrect item.