Returns + Exchanges
For Australian Online Returns
Needing to return or exchange your purchase? ...We want you to feel completely satisfied with your new purchase and offer an exchange on your purchase for up to 100 DAYS after your invoice date*
Simply download the returns form here and return it completed along with your purchase. Please note that the customer is responsible for any postage fees for returns or if visiting our stores is easier for you, your exchange may be processed at any one of our store locations. For store locations click here. Please remember to bring in your online order invoice as your proof of purchase.
If you require a refund, this may not be done in store as all refunds must be processed by head office. Should you require a refund on your online purchase, your items must be returned along with a completed return form via post to our head office within 14 days from the initial date of purchase. You can download a copy of this form by clicking here - We do not offer refunds on goods purchased on sale or at a discounted rate. Should you be unsatisfied with a discounted purchase, we will happily exchange this for you.
All online returns will be processed with priority. Please allow 3 business days from when we receive your returned goods for your return to be processed.
In the interests of only offering a superb product and satisfying experience to our customers , please understand the following conditions prior to sending your return:
- All products should be returned in a new, unworn, clean, odour free, unmarked condition with swing tag tickets & hygiene strip attached as per original condition.
- All swimwear must be tried on at home on top of your own underwear and in the interests of hygiene we may refuse any return where we have reason to believe that this has not been done.
- Any postage costs incurred to return your purchase are paid for by the customer. Most purchases on our site qualify for free shipping, however if your purchase cost included an additional fee for shipping this shipping cost will not be refunded.
- For all Australian orders Carla Swimwear will post your first full price exchange to you FREE of charge. Any subsequent exchanges after the first will incur a postage cost of $10.00 to be paid by the customer.
Online Returns v Store Returns
Our 100 days returns policy applies to exchanges on online purchases only.
In our stores we offer multiple dressing rooms and great face to face fitting and customer service advice. Should you wish to return your full price item that you have purchased from our store locations, we are happy to exchange your purchase up to 7 days after invoice date.
Where Do I Send My Returns?
Before sending, please ensure your purchase meets the return conditions above and send it along with your returns form so we know who it belongs to and why you are returning it.
Please post your returns to:Carla Swimwear - Online Returns149-151 Pacific HighwayCharlestown NSW 2290AUSTRALIA
We recommend that you use a traceable or insured postage method as we are not responsible for items lost in transit.
Are you outside of Australia?
Currently we don't offer returns for change of mind for international customers.